Question 1

When can I be seen for my test?

Accepted Answer

We can get you booked for your STI test quickly. We have many same and next-day appointments across our network of clinics.

Question 2

What is the cost of a consultation?

Accepted Answer

Consultations are optional but are included in our testing prices, which you can find on the Which Test Should I Get section of our website.

Question 3

What are the costs involved in tests?

Accepted Answer

The price of each test is shown on the test card on this website, or your sexual health advisor is happy to help you.

The price includes:

Your appointment with a healthcare practitioner for clinic appointments
Sample collection for your tests
Analysis of your sample at our private laboratory
Reporting your results to you
Follow up (if requested) if you test positive

Question 4

Is all information confidential about my STI test?

Accepted Answer

Any information is treated as highly confidential and will not be shared with third parties. You can choose to provide a false name and/or receive an anonymous PIN number.

Question 5

I would like to test for one STI in this particular screen - how can I get tested for just one?

Accepted Answer

We can test you for any individual STI that is within a screen. Just choose that one STI. You can find it on the filter or call our friendly team who will help you. The test will be less than the price of the screen.

Question 6

Can I get tested for just one STI?

Accepted Answer

You choose what to test for and when with Better2Know. Whether you want to just test for Syphilis or test for all STIs in our Platinum Screen, we can help you.

Question 7

What is the Incubation Period?

Accepted Answer

If you had sex with someone last night, we would not be able to reliably diagnose you with an STI from that encounter today. We have to wait a minimum period of time. That time is called the incubation period. That time varies depending on the STI you want to test for and the testing method.

Our incubation times for our STI tests range from 10 to 28 days. If you have symptoms, you can choose not to wait.

If you test sooner than the incubation period, any positive test is accurate, but a negative test will only rule out infection before that period. It can be helpful to know the time in which you might have got any infection. This is to help to notify only your sexual partners that might be at risk.

Need help? Contact one of our expert advisors.

Call 031 630 5184

How can we help you?

Need help? Contact one of our expert advisors.

Call 031 630 5184